Q: How much time is required to participate in CXI Flight School™?
A: At least 2 hours each month. Each month, you’ll have access to a live learning workshop and a live Q&A with Jeannie Walters, CCXP. Each event lasts 1 hour.
You’ll also have action assignments each month, and that’s where the answer becomes “it depends.” Some action assignments may take longer than others. Another variable is whether you are creating your CX program from scratch or you’re starting to uplevel and refine your program.
We suggest planning on 1.5 to 2 hours per week – more if you have the availability.
What’s unique about our approach to CX is that we don’t view customer experience as a linear, A-to-Z checklist. Instead, the CXI Navigator™ model is to build a solid foundation (what we’ll help you do during the first three months of CXI Flight School), and then you create a unique mosaic of strategies in 4 key areas.
For each lesson, we’ll offer guidance for how to implement based on whether you’re just starting out or you’re perfecting an established program.
Q: How long does CXI Flight School™ last?
A: CXI Flight School™ kicks off with a special 3-month program called CXI® Ground School. We’ll work with you to create a rock-solid foundation for your CX program – one that helps you prioritize CX initiatives, get buy-in and support from key stakeholders, measure and prove ROI, and systematically build a thriving CX program.
When CXI® Ground School ends, you’ll be invited to renew your enrollment on a quarterly basis. You may participate in CXI Flight School™ indefinitely. There is no official end to the program, because CX is a discipline of continual improvement.
Q: How is CXI Flight School™ different than the CCXP?
A: CXI Flight School™ offers you guidance and support from Jeannie Walters, CCXP, to design, prioritize and implement CX initiatives within your organization. Our goal is to help you gain clarity about what your organization needs and guidance on how to achieve the results you want in the most efficient way possible.
CXI Flight School™ does not prepare you for certification, nor is it a certification.
The Certified Customer Experience Professional (CCXP) credential, offered by the Customer Experience Professionals Association, is the marker of a committed customer experience professional who has demonstrated the wide range of knowledge essential to manage the customer experience in today’s challenging environment. We are delighted to refer any CXI Flight School™ members who are interested in the CCXP to a select list of highly qualified CX trainers.
Q: Do you have anything to help me explain the value of CXI Flight School™ to my supervisor?
A: Yes! We’ve prepared an email that you can copy and send to your supervisor. Feel free to add your own comments and/or otherwise tweak the language to suit your needs. You can access the message here.